Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for the travel industry? Vio Travel Pte is looking for a dedicated Travel Operations Specialist to join our growing team in Kuala Lumpur. In this key role, you will serve as the primary liaison between travel agents and our internal departments, ensuring that every booking and travel arrangement is executed with precision, efficiency, and a high standard of service.
We are seeking an individual who thrives in a fast-paced environment and excels at building strong relationships. You will be responsible for managing the end-to-end travel process, from processing complex itineraries to resolving urgent client queries. By maintaining clear communication channels and upholding our company’s reputation for excellence, you will play a crucial role in delivering seamless travel experiences for our partners. If you possess a strong customer service mindset and a knack for problem-solving, we want to hear from you.
Tanggung Jawab
- Act as the primary point of contact and liaison between travel agents and internal operational teams.
- Process and manage travel bookings, including flights, accommodations, and ground transportation.
- Coordinate closely with vendors and internal departments to ensure smooth itinerary execution.
- Handle incoming inquiries and resolve travel-related issues promptly and professionally.
- Maintain accurate records and detailed documentation of all bookings and customer communications.
- Ensure strict adherence to travel regulations, company policies, and safety protocols.
- Assist in the development of standard operating procedures for travel operations.
Kualifikasi
- Minimum 1-2 years of experience in travel operations, travel agency management, or hospitality.
- Strong knowledge of global travel products, booking systems (e.g., Amadeus, Sabre, or similar), and visa requirements.
- Excellent verbal and written communication skills in English.
- Ability to work independently and manage multiple priorities in a high-volume environment.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Strong customer service orientation with a proactive problem-solving approach.
- Relevant travel industry certifications are a plus.