Deskripsi Pekerjaan
Are you ready to embark on a rewarding career in the travel industry? TTEC, a leading global customer experience company, is seeking a dedicated and enthusiastic Travel Specialist to join our team in Cainta, Rizal. As a Travel Specialist, you will play a key role in delivering exceptional service to our clients' customers, ensuring their travel needs are met with professionalism and care.
In this dynamic position, you will handle a variety of tasks including booking flights, hotels, and rental cars, providing travel advice, and resolving any issues that may arise. You will work closely with your team leader and teammates to achieve performance goals and maintain high customer satisfaction scores. Your contributions will directly impact the success of our client partnerships and the overall customer experience.
We are looking for someone with a passion for travel and a commitment to excellence. If you have strong communication skills, a problem-solving mindset, and the ability to thrive in a fast-paced environment, we want to hear from you. No prior travel industry experience is necessary; we provide thorough training to set you up for success. However, experience in customer service or call centre roles is a plus.
What We Offer: Competitive monthly salary of ₱24,000 to ₱27,000, with opportunities for performance bonuses and incentives. Comprehensive benefits package including health insurance, paid time off, and employee wellness programs. A supportive and inclusive work culture that promotes from within. Ongoing training and development to help you grow your career.
Join TTEC and discover a career where you can make a difference every day. Apply now for our Travel Specialist position and take the first step towards a bright future in customer experience.
Tanggung Jawab
- Assist customers with travel bookings including flights, hotels, car rentals, and activities
- Provide accurate and timely information on travel destinations, visa requirements, and health advisories
- Manage reservations and make modifications or cancellations as needed
- Troubleshoot and resolve customer issues effectively and empathetically
- Maintain detailed records of customer interactions and transactions
- Meet or exceed performance metrics such as quality, productivity, and customer satisfaction
- Stay updated on travel policies and industry trends to provide knowledgeable service
Kualifikasi
- High school graduate or equivalent; college education is an advantage
- Excellent verbal and written communication skills in English
- Strong attention to detail and organizational skills
- Ability to multi-task and manage time efficiently in a fast-paced environment
- Proficiency in computer applications and ability to learn new software quickly
- Customer service oriented with a positive attitude
- Willingness to work flexible hours including shifts, weekends, and holidays
- Previous experience in travel, hospitality, or call center is a plus but not required