Deskripsi Pekerjaan
Are you passionate about travel and providing exceptional customer experiences? Join the dynamic team at TTEC as a Travel Specialist in Cainta, Rizal. We are looking for motivated individuals who thrive in a collaborative environment and are ready to make a significant impact on our client's success.
As a Travel Specialist, you will be the face of our travel solutions, assisting clients with bookings, inquiries, and travel-related issues. You will report directly to a Team Leader and work closely with cross-functional teams to ensure seamless operations. At TTEC, we believe in empowering our employees to deliver excellence, offering a supportive culture that values your growth and contribution.
Key aspects of the role include managing high volumes of customer interactions, resolving complex travel scenarios, and maintaining accurate records. If you are a problem-solver with a customer-first mindset, this is the perfect opportunity to advance your career in the BPO industry.
Tanggung Jawab
- Handle inbound and outbound travel-related customer inquiries via phone, email, or chat.
- Assist customers with flight bookings, hotel reservations, and travel itinerary modifications.
- Collaborate effectively with Team Leaders and support staff to ensure team goals are met.
- Resolve customer issues efficiently while maintaining a high level of professionalism and empathy.
- Update and maintain accurate customer records in our CRM systems.
- Identify opportunities to upsell travel products and services to existing clients.
- Adhere to all company policies, quality standards, and operational procedures.
Kualifikasi
- High school diploma or Bachelor’s degree in any field is preferred.
- Strong verbal and written communication skills in English.
- Previous experience in a call center or customer service role is an advantage.
- Basic computer literacy and proficiency with CRM software.
- Ability to work in a fast-paced, high-volume environment.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Willingness to work on rotating schedules or shifts as required.