Deskripsi Pekerjaan
Are you looking for an exciting opportunity to launch your career in the dynamic BPO industry? TTEC is currently hiring a dedicated Customer Service Representative to join our vibrant team in Cebu City. As a global leader in customer experience, we pride ourselves on creating an inclusive and supportive environment where every team member can thrive. In this role, you will serve as the primary point of contact for our clients' valued customers, delivering exceptional service through effective communication, empathy, and problem-solving. We are specifically looking for enthusiastic individuals who are open to starters, offering comprehensive training to help you master the skills needed to succeed. If you are passionate about helping others and want to be part of a high-performing team, we want to hear from you!
At TTEC, your contribution matters. You will report directly to a supportive team leader and collaborate closely with peers to ensure the overall success of the team. We value resilience, a positive attitude, and a genuine desire to deliver excellence. Join us in making a difference in customer lives every day and build a rewarding future in the Philippines' premier business process outsourcing hub.
Tanggung Jawab
- Handle inbound and outbound customer inquiries via phone, email, or chat with a focus on quality and efficiency.
- Resolve customer complaints and issues in a timely manner to ensure high satisfaction rates.
- Document all customer interactions and account details accurately in the CRM system.
- Collaborate with the team leader and peers to achieve daily and weekly performance targets.
- Identify opportunities to improve the customer experience and suggest process enhancements.
- Adhere strictly to company policies, quality standards, and call scripts.
- Participate actively in training sessions and continuous improvement workshops.
Kualifikasi
- High school diploma or equivalent (Bachelor's degree in any field is a plus).
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and keen attention to detail.
- Basic computer literacy, including proficiency with Microsoft Office applications.
- Ability to work in a fast-paced, target-driven environment.
- Positive attitude, patience, and a genuine desire to help others succeed.
- Willingness to work on shifting schedules and weekends as required.