Deskripsi Pekerjaan
Join HSBC as a Universal Banker and become the cornerstone of our customer experience in Cebu. As the face of our branch, you'll deliver exceptional service through efficient over-the-counter transactions while building meaningful client relationships. This role combines financial expertise with personalized service to guide customers through their banking journey, from basic transactions to complex financial solutions. You'll operate in a dynamic environment where attention to detail, product knowledge, and proactive sales skills drive both customer satisfaction and business growth. HSBC provides comprehensive training and a collaborative culture to empower your professional development in the banking sector.
Tanggung Jawab
- Deliver exceptional customer service through accurate over-the-counter transactions
- Proactively greet and assist customers upon branch entry
- Promote and cross-sell HSBC's financial products and services
- Ensure compliance with banking regulations and security protocols
- Maintain accurate transaction records and customer documentation
- Resolve customer inquiries and escalate complex issues appropriately
- Contribute to branch performance targets through sales initiatives
- Collaborate with team members to enhance operational efficiency
Kualifikasi
- Bachelor's degree in Business, Finance, Economics, or related field
- Minimum 1-2 years experience in customer service or banking
- Strong communication and interpersonal skills
- Proficiency in banking systems and transaction processing
- Knowledge of financial products and regulatory requirements
- Ability to work efficiently in fast-paced environments
- Detail-oriented with high accuracy in handling transactions
- Proven problem-solving and conflict resolution abilities