Deskripsi Pekerjaan
Are you a high-performing sales leader with a passion for driving portfolio growth in the banking sector? Bank Danamon is looking for a dynamic Unsecured Telesales Head to spearhead our telesales operations in Jakarta. In this strategic role, you will be the engine behind our unsecured lending portfolio, managing end-to-end telesales implementation and optimizing conversion rates to meet aggressive financial targets.
As the Telesales Head, you will lead a high-performing team, fostering a culture of excellence, productivity, and customer-centricity. You will be responsible for translating high-level business goals into actionable sales strategies, implementing robust portfolio programs, and ensuring that our telesales channel remains a competitive advantage for Bank Danamon. The ideal candidate brings extensive experience in unsecured lending products, exceptional people management skills, and a data-driven approach to sales performance.
Join one of Indonesia's most respected banking institutions and take charge of a pivotal role that directly influences our market presence and profitability.
Tanggung Jawab
- Develop and execute comprehensive telesales strategies to achieve volume and revenue targets for unsecured lending products.
- Lead, coach, and mentor a team of telesales professionals to ensure high performance and service quality.
- Design and implement effective portfolio management programs to maximize cross-selling and up-selling opportunities.
- Monitor and analyze daily, weekly, and monthly sales performance metrics to drive continuous improvement.
- Optimize telemarketing scripts and sales workflows to enhance lead conversion rates and customer experience.
- Collaborate with cross-functional teams including Product, Marketing, and Risk to ensure alignment with bank-wide objectives.
- Maintain strict compliance with internal banking policies, OJK regulations, and data privacy standards.
- Report directly to senior management regarding channel performance, market trends, and strategic recommendations.
Kualifikasi
- Bachelor’s degree in Business, Management, Finance, or a related field.
- Minimum 5-7 years of experience in the banking or financial services industry, specifically within telesales or unsecured lending.
- Proven track record of leading and scaling telesales teams in a high-pressure environment.
- Deep understanding of unsecured lending products (Personal Loans, Credit Cards, KTA).
- Strong analytical skills with proficiency in sales reporting tools and CRM software.
- Excellent communication, negotiation, and interpersonal skills in both Indonesian and English.
- Ability to thrive in a fast-paced environment and handle complex stakeholder relationships.
- Strong leadership capabilities with a focus on talent development and team building.