Deskripsi Pekerjaan
Are you a dynamic customer service professional looking for an exciting opportunity? HCLTech is urgently hiring a Customer Service Representative (Voice Account) to join our growing team in Taguig City. In this role, you will be the voice of our brand, supporting clients through the Fixed-Line process. We offer a Hybrid work model, combining the flexibility of remote work with the collaboration of an on-site team. If you have a passion for problem-solving and excellent communication skills, we want to hear from you!
This is an ideal role for candidates who thrive in a fast-paced environment and are looking to advance their career in the telecommunications sector. As a member of our team, you will play a critical role in ensuring customer satisfaction, resolving technical queries, and maintaining high service standards. HCLTech provides a competitive benefits package and a culture that values innovation and professional growth.
Tanggung Jawab
- Handle inbound and outbound customer calls regarding telecommunications services and inquiries.
- Resolve customer issues and complaints efficiently while maintaining a professional and empathetic tone.
- Assist customers with account inquiries, billing, and basic technical troubleshooting.
- Document all customer interactions and transactions accurately in the CRM system.
- Adhere to call scripts, quality assurance guidelines, and daily performance metrics.
- Identify opportunities for upselling or cross-selling products and services to enhance revenue.
- Collaborate with team leads and quality assurance teams to continuously improve service quality.
Kualifikasi
- At least 1 year of experience in a call center, BPO, or telecommunications industry.
- Strong command of the English language with excellent verbal communication skills.
- Ability to work effectively in a Hybrid environment (on-site and remote).
- Customer-centric approach with a focus on satisfaction and retention.
- Basic computer literacy and proficiency with CRM software.
- High school diploma or Bachelor’s degree in any field.
- Willingness to work in shifts, including night shifts if required.