Deskripsi Pekerjaan
Are you looking for a rewarding career in tech support? Foundever, a global leader in customer experience management, is currently conducting a massive hiring campaign for Tech Support Representatives to join our Blended Support Campaign at our Alabang site. This is your chance to be part of a dynamic team that handles both voice and non-voice accounts, providing top-notch technical assistance to customers worldwide.
As a Tech Support Agent, you will be the first point of contact for customers seeking help with their technical issues. You'll handle inbound calls, emails, and chats, troubleshoot a variety of hardware, software, and network problems, and provide effective solutions in a timely manner. Our blended support campaign ensures that you gain experience in both voice and non-voice channels, enhancing your communication and problem-solving skills.
We offer a competitive salary package starting from ₱20,000 to ₱25,000 per month, along with comprehensive training, HMO benefits, performance incentives, and clear career advancement opportunities. Whether you have prior BPO experience or are a fresh graduate, we welcome you to apply. Foundever values diversity and provides a supportive work environment where you can grow professionally.
Our Alabang facility is conveniently located and equipped with state-of-the-art amenities. You'll be working in a vibrant and collaborative atmosphere with a team that celebrates success. Don't miss this opportunity to be part of a global company that invests in your success and well-being.
Apply now and take the first step towards an exciting career as a Tech Support Representative at Foundever!
Tanggung Jawab
- Provide technical support to customers via voice calls, emails, and chat in a timely manner.
- Diagnose and troubleshoot hardware, software, and network issues.
- Guide customers through step-by-step solutions and ensure issue resolution.
- Document customer interactions and maintain accurate records in the system.
- Escalate complex issues to higher-level support teams as necessary.
- Stay updated on product knowledge, processes, and procedures.
- Meet performance metrics such as customer satisfaction, first call resolution, and adherence.
Kualifikasi
- At least High School (SHS) graduate; Associate or Bachelor's degree is an advantage.
- With or without BPO experience; fresh graduates are welcome to apply.
- Excellent verbal and written communication skills in English.
- Basic knowledge of computer systems and troubleshooting.
- Willing to work onsite in Alabang, Muntinlupa.
- Ability to work in shifting schedules, including nights, weekends, and holidays.
- Strong problem-solving and multitasking abilities.
- Must be amenable to start immediately.