Deskripsi Pekerjaan
Join Teleperformance as a Process Excellence Manager and drive transformative change in our dynamic operations at the Mall of Asia (MOA) location. This urgent onsite opportunity requires a strategic leader passionate about optimizing workflows, enhancing productivity, and implementing Lean Six Sigma methodologies. You'll spearhead cross-functional initiatives to eliminate bottlenecks, reduce operational costs, and elevate service quality while fostering a culture of continuous improvement. The ideal candidate will leverage data-driven insights to redesign processes, standardize best practices, and ensure regulatory compliance. If you thrive in fast-paced environments and possess a track record of delivering measurable efficiency gains, we invite you to contribute to our industry-leading BPO operations.
Tanggung Jawab
- Lead process optimization initiatives using Lean Six Sigma, Kaizen, and BPM methodologies
- Analyze operational workflows to identify inefficiencies and implement corrective actions
- Develop process documentation, SOPs, and quality control frameworks
- Collaborate with cross-functional teams to drive process adoption and change management
- Monitor KPIs and performance metrics to ensure continuous improvement
- Facilitate workshops for process re-engineering and stakeholder alignment
- Ensure compliance with industry standards and regulatory requirements
Kualifikasi
- Bachelor's degree in Business, Engineering, or related field; MBA preferred
- Lean Six Sigma Green/Black Belt certification required
- Minimum 5 years' experience in process excellence or operational roles
- Proven track record of implementing successful process improvements
- Advanced proficiency in process mapping tools (Visio, Lucidchart)
- Strong analytical skills with data interpretation capabilities
- Experience in BPO/contact center operations highly desirable