Deskripsi Pekerjaan
Join Lewis Personnel Management as a US Healthcare Email Support Representative and make a meaningful impact in the healthcare sector. This urgent opening offers the opportunity to provide exceptional customer service to US healthcare clients through email communication. You'll be the first point of contact for patients and providers, resolving inquiries, addressing concerns, and ensuring seamless service delivery. Our dynamic environment values accuracy, empathy, and efficiency – perfect for professionals who thrive in fast-paced settings. Competitive compensation and career advancement opportunities await in this full-time role based in Makati City.
As part of our team, you'll gain invaluable experience in healthcare compliance, patient privacy protocols, and cross-cultural communication. We provide comprehensive training on industry-specific terminology and systems, ensuring you're equipped to deliver professional support. This position is ideal for detail-oriented individuals passionate about helping others while growing their expertise in the thriving US healthcare market. Apply now to join a company committed to excellence and professional development.
Tanggung Jawab
- Respond to customer inquiries via email with accuracy and professionalism within SLA requirements
- Resolve healthcare-related issues including billing, appointment scheduling, and account management
- Maintain detailed documentation of customer interactions in CRM systems
- Collaborate with healthcare providers to ensure comprehensive issue resolution
- Adhere to HIPAA compliance standards and data confidentiality protocols
- Continuously update knowledge of healthcare services and company policies
- Meet performance metrics for response time, resolution rate, and customer satisfaction
Kualifikasi
- Bachelor's degree in Nursing, Healthcare, or related field (or equivalent experience)
- Excellent written communication skills in English with strong grammar proficiency
- Minimum 1 year experience in customer service or email support role
- Basic understanding of healthcare terminology and insurance processes
- Proficiency in CRM software and email management tools
- Ability to work independently with minimal supervision
- Strong problem-solving skills and attention to detail
- Willingness to work on a rotational schedule if required