Deskripsi Pekerjaan
Join TikTok as a User Product Operation Manager for our innovative Local Services platform (TikTok GO)! We're seeking a dynamic and experienced professional to drive the success of our one-stop commerce solution that connects global users with local services through the creative power of TikTok. In this pivotal role, you'll be at the forefront of shaping how users discover and engage with local services, ensuring a seamless and delightful experience that drives growth and engagement.
As a key member of our product operations team, you'll collaborate closely with cross-functional partners including product managers, engineers, designers, and marketing teams to optimize our platform's performance. You'll be responsible for analyzing user behavior, identifying opportunities for improvement, and implementing strategies that enhance the overall user experience. Your insights will directly influence product development and help us build a marketplace that truly serves the needs of both users and service providers.
This is an exciting opportunity to make a significant impact on a rapidly growing platform while working with a team of passionate innovators. If you're a data-driven problem solver with a passion for creating exceptional user experiences, we encourage you to apply and help us shape the future of local commerce on TikTok.
Tanggung Jawab
- Develop and execute product operations strategies to optimize user experience and engagement on TikTok Local Services
- Analyze user behavior data to identify trends, opportunities, and areas for improvement
- Collaborate with product managers and engineers to define requirements and implement product enhancements
- Monitor key performance indicators and provide actionable insights to drive product growth
- Work with cross-functional teams to ensure smooth launch and adoption of new features
- Develop and maintain product documentation, playbooks, and operational processes
- Act as the voice of the user, advocating for their needs and pain points throughout the product development lifecycle
Kualifikasi
- Bachelor's degree in Business, Marketing, Computer Science, or related field
- 3+ years of experience in product operations, product management, or related roles
- Strong analytical skills with experience using data to drive decision-making
- Excellent communication and collaboration skills with ability to work effectively across teams
- Experience with e-commerce platforms or local service marketplaces is highly desirable
- Proven track record of improving user experience and driving product growth
- Ability to prioritize tasks and manage multiple projects in a fast-paced environment
- Knowledge of Southeast Asian markets is a plus