Deskripsi Pekerjaan
Are you a visionary creative with a passion for human-centric design? ScienTec Consulting is looking for a talented UX Researcher and Service Designer to join our dynamic team in the Central Region. In this pivotal role, you will bridge the gap between complex user needs and seamless service delivery, shaping the future of digital and physical experiences.
As a Service Design & User Research Specialist, you will lead end-to-end research initiatives, translating qualitative and quantitative insights into actionable service blueprints. You will collaborate with cross-functional teams to design, prototype, and test solutions that deliver genuine value to our clients and their end-users. If you thrive in a fast-paced environment and are eager to tackle complex systemic challenges, we want to hear from you.
Tanggung Jawab
- Lead and conduct comprehensive user research (interviews, usability testing, and contextual inquiry) to identify pain points and opportunities.
- Develop and iterate on service blueprints, user journey maps, and empathy maps to visualize service experiences.
- Synthesize complex data into clear, compelling research insights and design recommendations for stakeholders.
- Facilitate co-creation workshops and design thinking sessions to foster innovation across project teams.
- Collaborate with product managers and developers to ensure research findings are integrated into technical requirements.
- Monitor service performance post-launch and iterate based on real-world usage data.
- Maintain a high standard of design documentation and communication to ensure alignment across all project phases.
Kualifikasi
- Bachelor’s degree in Design, HCI, Psychology, Sociology, or a related field.
- Minimum 3-5 years of professional experience in UX research and service design.
- Proficiency in design tools such as Figma, Adobe Creative Suite, or Miro for journey mapping and wireframing.
- Strong understanding of qualitative and quantitative research methodologies.
- Proven ability to translate user insights into strategic business improvements.
- Excellent communication and storytelling skills to present findings to non-design stakeholders.
- Ability to work effectively in a contract-based environment with tight deadlines.