Deskripsi Pekerjaan
Are you detail-oriented and looking for a rewarding career in the data and engagement sector? PERSOL is seeking a dedicated Verification Officer to join our dynamic team in Novena. In this pivotal role, you will serve as the gatekeeper of data integrity, ensuring that all customer information is accurate, up-to-date, and compliant with company standards. Your work will directly impact our operational efficiency and customer satisfaction levels.
You will be responsible for verifying data through various channels, including phone support and digital platforms, while maintaining a professional and empathetic demeanor. This full-time position offers a fantastic opportunity to develop essential skills in call centre operations, database management, and client relations. If you are a proactive individual who thrives in a fast-paced environment and values precision, we want to hear from you. Join PERSOL and take the next step in your professional journey today.
Tanggung Jawab
- Verify and validate customer and client data to ensure 100% accuracy in the database.
- Handle inbound and outbound calls to assist customers with inquiries and verification requests.
- Update and maintain CRM systems with accurate customer records.
- Ensure strict adherence to data privacy policies and company compliance guidelines.
- Escalate complex issues to the supervisor or senior management team when necessary.
- Generate and review daily verification reports to track performance metrics.
- Maintain a high standard of customer service during all interactions.
Kualifikasi
- Minimum GCE 'O' Levels or a Diploma in any discipline.
- Strong communication skills with the ability to articulate information clearly and professionally.
- Proficiency in Microsoft Office Suite, particularly Excel and Word.
- High level of attention to detail and accuracy in data handling.
- Ability to work effectively in a high-volume call centre environment.
- Basic computer literacy and willingness to learn internal software tools.
- Ability to work in shifts as required by the business.