Deskripsi Pekerjaan
We are seeking a seasoned and experienced Transformation Leader to join our team, based in Singapore, to lead transformation initiatives across the Group. As the Vice President of IT Transformation & Regional Service Centre, you will be pivotal in driving the digital agenda, optimizing service delivery models, and ensuring the seamless integration of technology solutions that support our business growth. You will lead a high-performing team to modernize our IT infrastructure, streamline operations, and deliver exceptional value to stakeholders through strategic IT governance and process excellence.
In this role, you will define the vision for our Regional Service Centre, ensuring it operates as a strategic asset that drives efficiency and innovation. You will collaborate with cross-functional leaders to identify opportunities for automation, digitalization, and cost reduction while maintaining the highest standards of compliance and security. If you are a strategic thinker with a passion for leading large-scale change and building world-class service capabilities, we invite you to shape the future of IT at Great Eastern.
Tanggung Jawab
- Lead the end-to-end IT transformation strategy, ensuring alignment with the Group's overall business objectives and long-term vision.
- Oversee the operations and governance of the Regional Service Centre, driving continuous improvement in service quality and operational efficiency.
- Manage the lifecycle of IT projects, from strategic planning through to execution, ensuring delivery within scope, budget, and time.
- Drive digitalization initiatives and process automation to enhance productivity and reduce manual workloads across the organization.
- Establish robust IT governance frameworks, risk management protocols, and compliance standards to safeguard business operations.
- Cultivate strong vendor relationships and manage external partnerships to leverage best-in-class technology solutions.
- Build and mentor a high-performing team of IT professionals, fostering a culture of innovation and excellence.
Kualifikasi
- Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field; Master’s degree is highly preferred.
- Minimum of 10-15 years of progressive experience in IT leadership, with at least 5 years in a senior management or executive role.
- Proven track record of leading successful IT transformation programs and managing large-scale service centres.
- Strong knowledge of ITIL, PMP, or Prince2 methodologies, with a deep understanding of service management and process improvement.
- Demonstrated expertise in digital transformation, cloud computing, and emerging technologies.
- Excellent strategic thinking, problem-solving, and decision-making skills.
- Strong communication and interpersonal skills, with the ability to influence stakeholders at all levels.