Deskripsi Pekerjaan
Are you a hospitality professional with a passion for luxury guest experiences? PT. GLOBAL INDEP CONSULTANTS INDONESIA is seeking a dedicated and proactive Villa Manager to oversee operations for our premium properties in Badung, Bali. This is an exceptional opportunity to advance your career while managing high-end accommodations that deliver unforgettable stays for our international guests.
As the Villa Manager, you will be the face of our operation, ensuring that every aspect of the guest experience—from arrival to departure—is seamless and sophisticated. We are looking for an individual who thrives in a fast-paced environment, possesses strong leadership skills, and demonstrates meticulous attention to detail. If you are ready to take the next step in your hospitality career and contribute to the growth and success of our villa management portfolio, we invite you to apply today.
Tanggung Jawab
- Oversee daily villa operations, including housekeeping standards, property maintenance, and garden/pool care.
- Manage the guest lifecycle, including pre-arrival communication, check-in, concierge services, and check-out.
- Lead, train, and supervise villa staff to ensure high-quality service and performance standards.
- Handle guest inquiries, feedback, and conflict resolution with a professional and welcoming demeanor.
- Coordinate with vendors, suppliers, and service providers to ensure the villa remains fully stocked and operational.
- Maintain accurate records of bookings, financial reports, and inventory management.
- Ensure strict adherence to safety, security, and hygiene protocols across all property areas.
- Implement operational strategies to optimize occupancy rates and guest satisfaction scores.
Kualifikasi
- Minimum 2 years of experience in a supervisory or management role within luxury villas, resorts, or boutique hotels.
- Fluent in both Indonesian and English, with excellent verbal and written communication skills.
- Strong understanding of Bali's hospitality landscape and local service standards.
- Demonstrated ability to manage teams and delegate tasks effectively.
- Proficiency in property management systems (PMS) and Microsoft Office Suite.
- Ability to work flexible hours, including weekends and public holidays as required by the industry.
- Problem-solving mindset with the ability to remain calm and efficient under pressure.
- A valid driver's license and reliable transportation.