Deskripsi Pekerjaan
Are you an experienced hospitality professional with a passion for luxury property management? PT Miss Mellonie Francis is seeking a dedicated and dynamic Villa Manager to oversee operations in the stunning Kuta Selatan area of Bali. In this pivotal role, you will be the heart of our property operations, ensuring that every guest experience is nothing short of exceptional while maintaining the highest standards of villa maintenance and staff performance.
As our Villa Manager, you will lead daily operations in a fast-paced, high-end environment. We are looking for a proactive leader who thrives on challenges, excels in communication, and possesses an eye for detail that keeps our property in pristine condition. You will coordinate between internal teams, guests, and vendors to ensure seamless service delivery. If you are ready to elevate your career in Bali's thriving hospitality sector, we invite you to join our growing team.
Tanggung Jawab
- Oversee end-to-end villa operations, including housekeeping, maintenance, and landscaping quality control.
- Serve as the primary point of contact for guests, ensuring a premium check-in/check-out experience and addressing inquiries promptly.
- Manage and train on-site staff to ensure adherence to high-standard hospitality service protocols.
- Coordinate with maintenance contractors and external vendors to ensure the property remains in top-tier condition.
- Maintain property inventory levels and manage basic operational budgets for supplies and services.
- Implement health, safety, and security protocols across the property to ensure guest well-being.
- Generate periodic operational reports to provide transparency on property performance and maintenance needs.
Kualifikasi
- Minimum of 2-3 years of experience in villa management, hotel operations, or luxury property management.
- Strong command of English and Indonesian, both verbal and written.
- Proven ability to lead, mentor, and motivate a diverse team of staff.
- Excellent problem-solving skills and the ability to remain calm and efficient under pressure.
- Deep understanding of the Bali hospitality market and customer service excellence.
- Proficiency in property management software and basic office computer skills.
- Willingness to work flexible hours, including weekends and holidays, as required by hospitality demands.