Deskripsi Pekerjaan
PT Villa Coco Bali is seeking a dynamic and guest-focused Villa Receptionist to join our premier hospitality team in the heart of Seminyak. As the first point of contact for our discerning guests, you will embody the warmth and professionalism that defines our luxury villa experience. This role offers an exceptional opportunity to work in Bali's vibrant tourism industry while delivering exceptional service that exceeds guest expectations.
Our ideal candidate thrives in fast-paced environments and possesses a genuine passion for creating memorable guest experiences. You will be instrumental in maintaining our reputation for excellence through seamless front office operations, personalized guest interactions, and proactive problem-solving. Join us in delivering the authentic Balinese hospitality that makes PT Villa Coco Bali a preferred destination for travelers worldwide.
Tanggung Jawab
- Manage guest check-in/check-out procedures with efficiency and attention to detail
- Handle reservation inquiries, bookings, and room status management
- Respond promptly to guest requests and concerns with exceptional service
- Coordinate with housekeeping, maintenance, and F&B departments for guest needs
- Process payments, manage cash handling, and maintain accurate financial records
- Provide local recommendations and information to enhance guest experiences
- Maintain a pristine and organized reception area
- Assist in training new front office staff and implementing service standards
Kualifikasi
- Minimum 1 year experience in hotel/villa reception or similar hospitality role
- Fluency in English (both written and spoken); additional languages are advantageous
- Exceptional communication and interpersonal skills with a customer-first mindset
- Proficiency in property management systems and Microsoft Office Suite
- Strong problem-solving abilities and composure under pressure
- Valid Indonesian work permit (if applicable)
- Knowledge of Seminyak/Bali tourism attractions and services
- Ability to work flexible schedules including evenings and weekends