Deskripsi Pekerjaan
Join Archestet as a Villa Supervisor in the stunning location of Badung, Bali, and become the guardian of unforgettable guest experiences. This pivotal role requires you to orchestrate seamless daily villa operations while maintaining the highest standards of luxury hospitality. You'll lead a dedicated team to ensure impeccable service, from personalized guest interactions to meticulous property maintenance. As the face of our premium villa operations, you'll troubleshoot issues proactively, implement service excellence protocols, and cultivate a culture of attention to detail. Your expertise will directly contribute to guest satisfaction, repeat bookings, and the reputation of Archestet's exclusive portfolio of properties in Bali's most sought-after destination.
Tanggung Jawab
- Oversee daily villa operations to ensure exceptional guest experiences
- Manage and train villa staff including housekeeping, maintenance, and guest services
- Coordinate with housekeeping and maintenance teams to maintain property standards
- Handle guest inquiries, requests, and complaints with professionalism
- Implement operational standards, safety protocols, and company policies
- Monitor inventory and coordinate procurement of supplies
- Prepare regular performance reports and guest feedback analysis
Kualifikasi
- Proven experience in hospitality supervisory roles
- Strong leadership and team management abilities
- Excellent communication and interpersonal skills
- Knowledge of local attractions and services in Bali
- Ability to multitask and prioritize in dynamic environments
- Attention to detail and commitment to service excellence
- Proficiency in property management systems