Deskripsi Pekerjaan
Are you a people person with a passion for delivering exceptional customer experiences? TTEC is looking for a dedicated Voice Support Representative to join our dynamic team in Novaliches, Metro Manila. In this role, you will serve as the friendly voice of our brand, interacting with clients to resolve inquiries, provide solutions, and ensure high levels of customer satisfaction.
You will report directly to a Team Leader and collaborate closely with your colleagues to drive the overall success of the department. We pride ourselves on a supportive work environment where your contribution matters. If you are looking for a stable, full-time opportunity with a competitive salary package and opportunities for growth, we want to hear from you.
Tanggung Jawab
- Handle inbound and outbound voice calls with professionalism and empathy.
- Resolve customer inquiries and issues accurately and efficiently.
- Build and maintain strong relationships with customers to ensure loyalty.
- Document all customer interactions and transactions in the CRM system.
- Collaborate with the Team Leader to improve team performance and service quality.
- Identify opportunities to educate customers on products and services.
- Adhere to company policies, scripts, and quality assurance standards.
Kualifikasi
- High school diploma or equivalent (College degree is an advantage).
- Excellent verbal communication skills in English.
- Strong listening and problem-solving abilities.
- Ability to work in a fast-paced, target-driven environment.
- Basic computer literacy and navigation skills.
- Previous experience in a call center or customer support role is preferred.
- Positive attitude and a strong desire to help others succeed.