Deskripsi Pekerjaan
Are you a detail-oriented communicator looking for an exciting opportunity in the BPO industry? Remote Employee BPO Phil Inc is currently seeking a dedicated Voicemail and Email Agent to join our dynamic team in San Fernando, Pampanga. In this role, you will serve as the primary point of contact for clients, ensuring their inquiries are handled with professionalism, speed, and accuracy.
We are looking for individuals who can manage high volumes of communication channels efficiently. You will be responsible for crafting professional responses to emails and managing voicemail systems, ensuring that no customer query goes unanswered. Your ability to organize information and prioritize tasks is crucial to our success. If you thrive in a fast-paced environment and have a passion for providing exceptional customer support, we want to hear from you.
Tanggung Jawab
- Monitor and manage a high volume of incoming emails and voicemails on a daily basis.
- Compose clear, professional, and grammatically correct responses to customer inquiries.
- Evaluate the urgency of each message and prioritize follow-ups accordingly.
- Log all interactions and relevant customer data accurately into the CRM database.
- Evaluate customer feedback and escalate complex issues to the appropriate team lead.
- Maintain strict confidentiality regarding sensitive customer information.
Kualifikasi
- High school diploma or Bachelor’s degree in any field is required.
- Excellent written English communication skills with a strong command of grammar and spelling.
- Proficient in using Microsoft Office Suite (Word, Outlook, Excel).
- Strong typing speed and accuracy (40+ WPM preferred).
- Ability to work independently and as part of a team in a fast-paced environment.
- Previous experience in a customer service or call center role is an advantage.