Deskripsi Pekerjaan
Join the vibrant hospitality team at Aston Hotels and deliver exceptional dining experiences to our guests. As a Waiter, you'll be the cornerstone of our restaurant operations, creating memorable moments through attentive service and warm hospitality. Your role involves greeting guests with genuine enthusiasm, accurately capturing food and beverage preferences, and ensuring seamless delivery of culinary delights. You'll navigate a dynamic environment while maintaining composure during peak hours, anticipate guest needs before they arise, and resolve inquiries with professionalism. This position offers the opportunity to develop your skills in premium service standards while working in one of Indonesia's premier tourist destinations. Whether assisting with dietary requirements or recommending signature dishes, you'll contribute to Aston Hotels' reputation for excellence. If you thrive in fast-paced settings and take pride in creating positive guest interactions, this role is your gateway to a rewarding hospitality career.
Tanggung Jawab
- Warmly greet and seat guests in a timely manner
- Present menus with detailed knowledge of food/beverage offerings
- Accurately record and relay customer orders to kitchen/bar staff
- Deliver meals and beverages following presentation standards
- Monitor guest satisfaction and address concerns proactively
- Process payments and handle cash transactions securely
- Maintain cleanliness of dining areas and service stations
- Coordinate with team members for seamless service flow
Kualifikasi
- Previous waiter or food service experience preferred
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure environments
- Strong attention to detail and organizational abilities
- Basic knowledge of food safety and hygiene protocols
- Positive attitude and customer-focused mindset
- Flexible availability including evenings and weekends
- Physical stamina to stand for extended periods