Deskripsi Pekerjaan
Are you a detail-oriented professional looking to advance your career in the logistics industry? Kintetsu World Express (KWE) is seeking a dedicated Warehouse Customer Service Officer to join our dynamic team in Jurong West. As a leading global transport and logistics provider, we pride ourselves on efficiency, reliability, and customer satisfaction. In this pivotal role, you will act as the vital link between our warehouse operations and our valued clients, ensuring seamless supply chain management.
We are looking for a candidate with proven experience in warehouse customer service to handle inquiries, process documentation, and coordinate shipments. If you thrive in a fast-paced environment and have a passion for logistics, we want to hear from you!
Tanggung Jawab
- Manage incoming customer inquiries regarding shipment status, inventory, and delivery schedules.
- Coordinate closely with warehouse teams to ensure accurate order picking, packing, and dispatch.
- Process and verify shipping documents, including delivery orders and packing lists.
- Handle customer claims, returns, and reverse logistics efficiently.
- Maintain accurate records in the Warehouse Management System (WMS) and internal databases.
- Communicate potential delays or issues to clients proactively to maintain high service standards.
- Assist in regular stock audits and inventory accuracy checks.
Kualifikasi
- Minimum 1-2 years of experience in warehouse customer service or logistics operations.
- Familiarity with Warehouse Management Systems (WMS) and basic logistics software.
- Strong communication and interpersonal skills, both verbal and written.
- Ability to work in a fast-paced, deadline-driven environment with a positive attitude.
- Proficiency in Microsoft Office applications (Excel, Word).
- Detail-oriented with strong problem-solving and organizational abilities.
- Valid work pass/PR status is required for this position.