Deskripsi Pekerjaan
Are you a proactive communicator with a passion for customer satisfaction? cinchy.life is seeking a dedicated WhatsApp Reservation Admin to join our team in the beautiful location of Seminyak, Bali. In this pivotal role, you will serve as the primary point of contact for our clients, managing rental inquiries and bookings through our popular messaging platform. Your ability to respond promptly, professionally, and with a friendly demeanor will directly impact our customer experience and business growth.
As part of our administrative support team, you will be responsible for streamlining our booking process, ensuring that every customer feels valued and heard. You will handle a high volume of messages, organize schedules, and coordinate closely with our operations team to ensure seamless service delivery. If you thrive in a dynamic environment and excel at multitasking, we want to hear from you. This is a fantastic opportunity to develop your administrative skills while working in a vibrant and growing company.
Tanggung Jawab
- Respond to customer inquiries regarding rentals and services via WhatsApp and phone with a professional and friendly tone.
- Manage and process incoming reservation requests, including checking availability and sending quotes.
- Schedule bookings and send confirmation details to clients to ensure no double bookings occur.
- Maintain accurate and up-to-date records of all customer interactions and reservation details.
- Coordinate with other departments to ensure timely delivery of services and resolve any scheduling conflicts.
- Assist in resolving customer issues or complaints in a timely and effective manner.
- Stay updated on company offerings to provide accurate information to potential customers.
Kualifikasi
- High school diploma or equivalent; previous experience in customer service or administrative support is preferred.
- Excellent written and verbal communication skills in English.
- Proficient in using WhatsApp Business or personal messaging apps for customer service.
- Strong organizational skills and the ability to multitask effectively in a fast-paced setting.
- Attention to detail when managing schedules and data entry.
- Ability to work part-time hours with a flexible schedule.