Deskripsi Pekerjaan
Are you a communication powerhouse with a passion for sales and seamless operations? Bali Floating Company is seeking a highly organized and persuasive WhatsApp Sales & Operations Coordinator to join our growing team in Badung. This is not your standard customer service role; we are looking for a brand ambassador who can turn inquiries into confirmed bookings while ensuring our operational logistics are perfectly aligned.
In this role, you will be the heartbeat of our digital guest experience. You will manage high-volume incoming inquiries, guide potential guests through our service offerings, and coordinate the backend details to ensure every experience we deliver is flawless. If you thrive in a fast-paced environment and have a knack for closing sales over chat, we want to hear from you.
Tanggung Jawab
- Manage end-to-end communication with potential guests via WhatsApp, maintaining a professional yet friendly brand voice.
- Proactively convert inquiries into confirmed bookings by highlighting the unique value of our offerings.
- Coordinate operational schedules and logistics to ensure seamless service delivery for every client.
- Handle booking modifications, cancellations, and special requests with speed and accuracy.
- Maintain an organized database of customer interactions and booking details within our CRM system.
- Collaborate with the on-site operations team to resolve real-time issues and ensure guest satisfaction.
- Provide detailed reports on inquiry conversion rates and daily booking volumes to management.
Kualifikasi
- Minimum of 1-2 years experience in sales, customer service, or administrative coordination.
- Exceptional command of English and Bahasa Indonesia (written and verbal).
- Proven ability to manage high-volume messaging platforms with speed and accuracy.
- Strong problem-solving skills and the ability to think on your feet in a fast-paced environment.
- Highly organized, detail-oriented, and capable of managing multiple tasks simultaneously.
- Proficiency in using smartphone applications, Google Workspace, and basic CRM tools.
- A positive, 'can-do' attitude with a deep commitment to delivering world-class service.
- Ability to work a flexible schedule to meet the demands of a tourism-based business.