Deskripsi Pekerjaan
Are you a seasoned HRIS professional with a passion for Workday optimization? Hays Recruitment is seeking a Workday Lead Analyst, Operations to join our high-performing team in Bukit Bintang, Kuala Lumpur. In this critical role, you will serve as the primary point of contact for business users, acting as the bridge between technical system capabilities and operational excellence.
You will play a pivotal role in ensuring the seamless functionality of our Workday environment. By leveraging your deep knowledge of system configuration, business processes, and troubleshooting protocols, you will drive efficiency and support our stakeholders in achieving their goals. We are looking for a proactive problem-solver who can translate complex user queries into actionable solutions, contributing to a robust and scalable HR technology ecosystem.
Tanggung Jawab
- Act as the primary escalation point for Workday-related queries from internal business users.
- Monitor and maintain system performance, ensuring all business processes run according to the established Admin guide.
- Collaborate with stakeholders to identify operational pain points and develop technical solutions within Workday.
- Provide expert-level support for Workday modules, including troubleshooting, error resolution, and data validation.
- Create and maintain comprehensive documentation, knowledge base articles, and training materials for end-users.
- Manage system updates, security configurations, and tenant administration tasks.
- Analyze system usage data to recommend process improvements and configuration enhancements.
Kualifikasi
- Bachelor’s degree in Information Technology, Human Resources, Business Administration, or a related field.
- Minimum 3-5 years of hands-on experience as a Workday Analyst or a similar HRIS role.
- Proven track record of providing Tier 2/3 technical support in an enterprise environment.
- Strong understanding of Workday Business Processes, Security Groups, and Reporting/Dashboards.
- Excellent analytical, problem-solving, and communication skills to engage with stakeholders effectively.
- Ability to manage multiple tasks and prioritize support tickets in a fast-paced environment.
- Workday Certification (e.g., HCM Core) is highly preferred.