Deskripsi Pekerjaan
Join CBRE as a Workplace Experience Manager and take the lead in crafting exceptional work environments for our clients. In this dynamic role, you will oversee the end-to-end delivery of premium workplace services, ensuring that every interaction reflects our commitment to excellence and innovation. You will manage a dedicated team of professionals focused on hospitality, facilities, and employee engagement, transforming office spaces into inspiring hubs of productivity.
As the face of our client's workplace, you will drive strategic initiatives to enhance the overall employee experience. This is a unique opportunity to shape the future of work within one of Asia's premier financial centers, leveraging your expertise to deliver seamless, high-touch service in a fast-paced corporate setting.
Tanggung Jawab
- Lead, mentor, and develop a team of workplace services professionals to ensure high-quality service delivery and team cohesion.
- Design and implement strategic programs to enhance the employee experience and foster a positive workplace culture.
- Oversee daily front-desk operations, reception, and concierge services to ensure a seamless visitor experience.
- Collaborate closely with facility management and IT departments to maintain a safe, functional, and aesthetically pleasing physical environment.
- Analyze operational data, staff performance, and client feedback to identify areas for continuous improvement.
- Ensure strict adherence to health, safety, security, and sustainability standards across all managed locations.
Kualifikasi
- Bachelor’s degree in Hospitality Management, Business Administration, Real Estate, or a related field.
- Proven experience in a similar Workplace Experience, Facilities Management, or Hospitality Management role.
- Demonstrated experience in managing teams and driving operational excellence.
- Strong interpersonal communication and client-facing skills with a focus on service delivery.
- Ability to work effectively in a fast-paced, multi-tasking environment under pressure.
- Proficiency in property management software, CRM tools, and the Microsoft Office suite.