Deskripsi Pekerjaan
Join Citadel Pacific, Ltd. - Rohq as a Workplace Services Manager and lead our IT service delivery excellence in Taguig City. We're seeking an ITIL-certified professional with deep Microsoft 365 expertise to transform workplace technology experiences. In this strategic role, you'll architect and implement IT service management frameworks while driving continuous service improvement. You'll bridge the gap between technology and business needs, ensuring seamless operations across our dynamic Metro Manila operations. This position offers competitive compensation and the opportunity to shape the future of workplace services in a forward-thinking organization.
Tanggung Jawab
- Design, implement, and optimize IT service management processes aligned with ITIL best practices
- Lead end-to-end delivery of M365 services including administration, security, and user support
- Manage incident/problem/change lifecycles while maintaining SLA compliance
- Develop and maintain service catalogs, KPIs, and performance dashboards
- Coordinate cross-functional teams to resolve complex service disruptions
- Drive digital transformation initiatives to enhance workplace productivity
- Conduct regular service reviews and stakeholder communications
- Mentor junior staff and foster a culture of continuous improvement
Kualifikasi
- ITIL Foundation/Practitioner certification (mandatory)
- Minimum 5 years' experience in IT service management with M365 specialization
- Proven track record in managing enterprise-level service delivery
- Expert knowledge of Microsoft 365 administration and security
- Strong analytical skills with experience in service metrics and reporting
- Excellent stakeholder management and communication abilities
- Bachelor's degree in Computer Science, IT, or related field
- Experience with ITSM tools (ServiceNow, Jira Service Desk, etc.)