Deskripsi Pekerjaan
Join Lexmark International's exclusive Hiring Open House in Cebu City and accelerate your career journey! This is your unique opportunity to connect directly with our hiring managers and fast-track your application process for exciting Call Centre & Customer Service roles. As a global leader in imaging solutions, Lexmark offers a dynamic work environment where your skills will make a real impact. During this in-person event, you'll learn about our competitive benefits package, career advancement opportunities, and company culture firsthand. Don't miss this chance to stand out from the crowd and secure your position with an industry innovator. Click APPLY NOW to register and take the first step toward joining our dedicated team of professionals.
Tanggung Jawab
- Handle inbound/outbound customer inquiries with professionalism and efficiency
- Resolve technical and billing issues for Xerox/Lexmark products
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with technical support teams for complex issues
- Upsell products/services when appropriate to enhance customer experience
- Maintain thorough knowledge of Lexmark/Xerox product lines
Kualifikasi
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Excellent communication skills in English and Filipino
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible schedules including weekends/holidays
- Basic computer proficiency with Windows OS
- Positive attitude with customer-centric mindset
- Willingness to undergo background checks and drug testing