Deskripsi Pekerjaan
Join CiviCom's dynamic team as an Account Coordinator on our night shift in Alabang! This pivotal role ensures seamless work order coordination and client communication, driving operational efficiency and profitability. You'll be the central hub connecting clients, internal teams, and service providers, maintaining flawless execution of critical processes. With competitive compensation and a supportive environment, you'll develop expertise in client relationship management, issue resolution, and process optimization. If you thrive in fast-paced settings and excel at multitasking, this on-site opportunity offers career growth while making tangible impact on service delivery.
Tanggung Jawab
- Coordinate end-to-end work order processing and client communications
- Act as primary liaison between clients and internal service teams
- Monitor and track account activities to ensure timely resolution
- Implement process improvements to enhance operational efficiency
- Maintain detailed documentation of client interactions and work orders
- Collaborate with cross-functional teams to resolve service issues
- Analyze performance metrics to identify optimization opportunities
Kualifikasi
- High school diploma or equivalent; bachelor's degree preferred
- 1+ years in account coordination or customer service role
- Exceptional verbal and written communication skills
- Strong organizational abilities with attention to detail
- Proficiency in CRM systems and office software
- Ability to work independently under pressure
- Customer-centric problem-solving approach
- Willingness to commit to night shift schedule