Deskripsi Pekerjaan
Are you looking for a dynamic role in the heart of the BPO industry? EMAPTA is seeking a detail-oriented and proactive Account Coordinator to join our onsite team in Ortigas. This is a fantastic opportunity for individuals who thrive in a growth-focused environment and want to be part of a company that values premium benefits and work-life balance.
In this position, you will serve as the vital link between clients and service delivery operations. You will manage client interactions, coordinate daily dispatch schedules, and ensure seamless service delivery that meets our high standards. We pride ourselves on our collaborative culture and offer a night shift schedule designed to support your personal lifestyle while providing competitive compensation.
As an Account Coordinator, you will have the chance to develop your professional skills in a stable and expanding organization. Whether you are an experienced professional or an ambitious entry-level candidate, we provide the training and support you need to succeed. Don't miss this chance to advance your career with a leading global service provider in the Philippines.
Tanggung Jawab
- Client Coordination: Serve as the primary point of contact for assigned clients, ensuring clear communication and satisfaction.
- Dispatch Management: Oversee the scheduling and dispatching of service teams to ensure timely and accurate service delivery.
- Service Delivery Oversight: Monitor service performance metrics and implement improvements to enhance client experience.
- Report Generation: Prepare and analyze daily, weekly, and monthly reports on dispatch activities and service status.
- Issue Resolution: Address and resolve any discrepancies or issues that arise during the service delivery process promptly.
- Documentation: Maintain accurate records of client interactions, schedules, and service logs in the CRM system.
- Team Collaboration: Work closely with operations and management teams to optimize workflow and communication channels.
Kualifikasi
- Education: High School Diploma or Bachelor’s Degree in any field is preferred.
- Experience: Previous experience in a call center, customer service, or account coordination role is a plus.
- Night Shift Availability: Must be willing and available to work night shifts.
- Communication Skills: Excellent verbal and written communication skills in English.
- Technical Proficiency: Basic computer literacy and proficiency in using MS Office applications.
- Attention to Detail: Strong organizational skills and the ability to manage multiple priorities effectively.
- Professionalism: Ability to represent the company brand with a professional and positive attitude.