Deskripsi Pekerjaan
Join our dynamic team as an Account Management Lead and take your career to the next level in the heart of Jakarta's vibrant business landscape. As a key member of our marketing and communications team, you'll be at the forefront of building and nurturing strategic relationships with our valued clients. Your role will encompass everything from understanding client needs and developing tailored solutions to ensuring exceptional service delivery and identifying new business opportunities.
We're looking for a visionary leader who can drive our account management strategy forward while mentoring and developing a team of talented professionals. In this position, you'll leverage your industry expertise to expand our market presence, enhance client satisfaction, and contribute to our company's growth trajectory. If you're passionate about client relationships, possess strong leadership skills, and thrive in a fast-paced environment, we invite you to apply and become an integral part of our success story.
Tanggung Jawab
- Develop and maintain strong, long-term relationships with key clients, understanding their business objectives and aligning our services to meet their needs
- Lead and mentor a team of account managers, providing guidance, training, and performance feedback to ensure excellence in client service
- Identify new business opportunities within existing accounts and develop strategic plans to expand our partnership
- Collaborate with internal teams to ensure seamless service delivery and client satisfaction across all touchpoints
- Analyze market trends and competitor activities to inform strategic account planning and positioning
- Develop and implement account management strategies that drive revenue growth and client retention
- Prepare regular reports on account performance, client satisfaction, and business growth opportunities
- Act as the primary point of contact for high-value clients, addressing concerns and resolving issues promptly
Kualifikasi
- Bachelor's degree in Business, Marketing, Communications, or a related field; advanced degree is a plus
- Minimum of 5-7 years of experience in account management, with at least 2 years in a leadership role
- Proven track record of building and maintaining strong client relationships and driving business growth
- Excellent leadership and team management skills, with experience mentoring and developing team members
- Strong strategic thinking and problem-solving abilities, with the ability to develop and execute effective account plans
- Exceptional communication, presentation, and negotiation skills
- Proficiency in CRM systems and account management software
- Deep understanding of the marketing and communications industry, with knowledge of current trends and best practices