Deskripsi Pekerjaan
Are you a high-performing professional looking to take your career to the next level with a Fortune 500 company? We are seeking a dynamic and results-driven Account Manager with native or professional fluency in Mandarin to join our expanding team in Jakarta Selatan.
In this role, you will act as the primary bridge between our organization and our key Chinese-speaking clients. You will be responsible for nurturing long-term relationships, ensuring service excellence, and driving strategic growth across our portfolio. If you are passionate about client success, possess exceptional negotiation skills, and thrive in a fast-paced corporate environment, we want to hear from you.
We offer a collaborative culture, competitive compensation, and the opportunity to work with global industry leaders. Join us in shaping the future of customer experience.
Tanggung Jawab
- Manage a dedicated portfolio of key accounts, serving as the primary point of contact for all client needs.
- Provide seamless communication and support in both Mandarin and Indonesian/English.
- Develop and implement account growth strategies to increase client retention and satisfaction.
- Conduct regular business reviews to identify opportunities for upsell and cross-sell services.
- Collaborate with internal cross-functional teams to resolve client escalations efficiently.
- Monitor market trends and competitor activity to provide actionable insights to management.
- Maintain accurate client records and performance reports in the CRM system.
Kualifikasi
- Bachelor’s degree in Business, Communications, Marketing, or a related field.
- Minimum of 2-4 years of experience in Account Management, Client Relations, or Business Development.
- Native or business-level fluency in Mandarin (speaking, reading, and writing) is mandatory.
- Strong interpersonal skills with the ability to build rapport with C-level stakeholders.
- Proficiency in CRM software and MS Office Suite (Excel, PowerPoint).
- Ability to work under pressure and manage multiple priorities in a target-driven environment.
- Strong problem-solving skills and a customer-centric mindset.