Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for financial accuracy? IBM is looking for a dedicated Accounts Receivable (AR) Collections Analyst to join our high-performing team in Naga City. In this role, you will play a critical part in maintaining the financial health of our organization by managing an assigned AR portfolio, ensuring timely collections, and delivering world-class customer service.
As an IBM team member, you will leverage industry-leading tools and workflows to reconcile accounts, resolve complex disputes, and foster strong professional relationships with our global clients. If you are analytical, process-driven, and looking to accelerate your career within a global technology leader, we want to hear from you.
Tanggung Jawab
- Manage and maintain an assigned Accounts Receivable portfolio, ensuring compliance with established credit terms.
- Proactively follow up on overdue accounts through professional communication (phone, email, and portal management).
- Perform detailed account reconciliations to ensure accuracy in billing and payment application.
- Investigate and resolve billing disputes, short payments, or discrepancies in a timely manner.
- Collaborate with internal departments (Sales, Billing, and Finance) to expedite the resolution of customer issues.
- Maintain comprehensive records of collection activities and customer interactions within the ERP system.
- Prepare periodic aging reports and present status updates to stakeholders regarding collection performance.
Kualifikasi
- Bachelor’s Degree in Accounting, Finance, Business Administration, or a related field.
- Minimum of 1-2 years of experience in Accounts Receivable, Credit & Collections, or B2B billing processes.
- Strong analytical skills with proficiency in Microsoft Excel (VLOOKUP, Pivot Tables).
- Excellent verbal and written communication skills in English for professional correspondence.
- Proven ability to handle high-volume transactions with strict attention to detail.
- Experience working with global ERP systems (e.g., SAP, Oracle, or IBM proprietary software) is a distinct advantage.
- Ability to work independently while contributing effectively to a collaborative team environment.
- Strong problem-solving skills and the ability to negotiate effectively while maintaining client relationships.