Deskripsi Pekerjaan
Mekari is Indonesia's #1 Software-as-a-Service (SaaS) company dedicated to empowering businesses and professionals to progress effortlessly. As a valued partner in this mission, Mid Solutions Nusantara is expanding its team and looking for a talented Activation Specialist (Mekari Jurnal) to be based in Jakarta.
In this critical role, you will be the cornerstone of new client success. You will take ownership of the entire onboarding and activation lifecycle for Mekari Jurnal, our premier cloud-based accounting solution. Your primary goal will be to guide new customers through the implementation process, ensuring a seamless transition from their legacy systems to our modern platform. You will conduct training sessions, configure software settings, troubleshoot issues, and provide expert guidance to ensure clients quickly realize the value of their investment.
The ideal candidate is a proactive, customer-centric professional with a strong background in accounting or SaaS implementation. You possess excellent communication skills in both English and Bahasa Indonesia, a sharp analytical mind, and the ability to build strong relationships with a diverse portfolio of clients. You don't just solve problems—you anticipate them.
If you are passionate about technology and enjoy helping businesses succeed through effective software adoption, this role offers a fantastic opportunity to develop your career with a market leader. Join us and play a key part in driving digital transformation for businesses across Indonesia.
Why Join Mid Solutions Nusantara?
- Innovative Environment: Work with cutting-edge SaaS technology that is transforming the accounting industry.
- Career Growth: We are committed to your professional development with clear pathways for advancement.
- Impact: Directly influence the success and satisfaction of our growing client base.
- Compensation: Attractive salary package and benefits to reward your hard work.
Tanggung Jawab
- Lead and manage the end-to-end onboarding process for new Mekari Jurnal clients, ensuring a smooth and efficient activation experience.
- Conduct comprehensive training sessions for clients, covering software features, best practices, and accounting workflows.
- Collaborate with the Sales and Customer Success teams to transition new accounts effectively and gather critical onboarding data.
- Customize and configure the Mekari Jurnal platform to meet the specific business requirements and chart of accounts of each client.
- Troubleshoot technical issues and provide timely solutions during the activation period to mitigate churn and ensure client confidence.
- Develop and maintain activation documentation, including project plans, process guides, and training materials.
- Track and report on key activation metrics (e.g., Time-to-Value, implementation milestones) to optimize the onboarding process.
- Provide actionable feedback to the Product and Engineering teams regarding common implementation obstacles and feature requests.
Kualifikasi
- Bachelor's degree (S1) in Accounting, Information Systems, Business Administration, or a related field.
- Minimum of 1-2 years of experience in SaaS implementation, customer onboarding, or account management.
- Strong understanding of basic accounting principles and financial processes (experience with Mekari Jurnal or similar platforms is highly valued).
- Exceptional communication, presentation, and interpersonal skills in English and Bahasa Indonesia.
- Proven ability to manage multiple client projects simultaneously with high attention to detail.
- Highly analytical and solution-oriented mindset with a strong customer service ethos.
- Tech-savvy and eager to learn new technologies quickly; proficiency with project management tools is a plus.
- Willingness to work from the Jakarta office as required.