Deskripsi Pekerjaan
Are you a highly organized professional with a knack for streamlining operations? Tavor Perry is looking for a dedicated Admin and Operations Virtual Assistant to support our growing landscaping business. This is a unique opportunity to play a pivotal role in the behind-the-scenes success of a service-oriented company, ensuring that our field teams have everything they need to deliver exceptional results to our clients.
As our Admin and Operations VA, you will serve as the backbone of our daily workflow. You won't just be pushing paper; you'll be managing the pulse of our operations—from coordinating complex schedules to ensuring our customer communications are seamless and professional. We value proactive thinkers who can anticipate needs before they arise and who take pride in maintaining order in a fast-paced environment.
The ideal candidate is someone who thrives on remote work and possesses a deep understanding of the administrative demands specific to the home services or landscaping industry. If you are a self-starter with excellent English communication skills and a desire to contribute to a thriving business, we want to hear from you. Join us and help us transform outdoor spaces while growing your career in a supportive, flexible environment.
Tanggung Jawab
- Manage and optimize daily scheduling for landscaping crews and client appointments.
- Act as the primary point of contact for customer inquiries via email and phone, providing timely and professional responses.
- Maintain and update our CRM system, ensuring all client data and project statuses are accurate.
- Process invoices, track payments, and assist with basic bookkeeping tasks.
- Coordinate with vendors and suppliers for material procurement and equipment maintenance logs.
- Assist in the preparation of project estimates and follow up with leads to improve conversion rates.
- Monitor and respond to online reviews and social media messages to maintain a positive brand reputation.
- Generate weekly operational reports to help management identify areas for improvement.
Kualifikasi
- Minimum of 2 years of experience as a Virtual Assistant or in a similar administrative role.
- Exceptional verbal and written English communication skills.
- High proficiency in Google Workspace (Gmail, Calendar, Drive, Sheets).
- Proven experience with CRM or Field Service Management software (e.g., Jobber, ServiceTitan, or Housecall Pro) is a significant advantage.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Stable high-speed internet connection and a reliable remote work setup.
- Previous experience working with home service industries (landscaping, HVAC, plumbing, etc.) is highly preferred.
- A proactive mindset with a strong attention to detail and problem-solving abilities.