Deskripsi Pekerjaan
Are you a detail-oriented professional looking to kickstart your career in a dynamic, fast-paced environment? We are looking for a dedicated Admin Assistant (Call Center and Support) to join our growing team in Quezon City. In this role, you will serve as the backbone of our administrative operations, ensuring that our support processes run smoothly and our clients receive top-tier service.
The ideal candidate is someone who thrives under pressure, possesses excellent communication skills, and has a knack for multitasking. You will be the primary point of contact for administrative inquiries and will play a crucial role in maintaining high service standards within our support department. If you are organized, tech-savvy, and passionate about professional growth, we want to hear from you!
We offer a supportive working culture, competitive compensation, and the opportunity to develop a wide range of operational skills. Join us as we continue to scale our operations and make a lasting impact.
Tanggung Jawab
- Handle incoming calls, emails, and chat inquiries with professionalism and empathy.
- Manage administrative documentation and maintain accurate digital filing systems.
- Provide operational support to the call center team to ensure seamless workflow execution.
- Resolve routine customer concerns and escalate complex issues to appropriate management.
- Prepare weekly reports detailing support activity and administrative task completion.
- Coordinate with different departments to ensure alignment on company protocols.
- Perform data entry and verification tasks to maintain database integrity.
Kualifikasi
- At least 1-2 years of experience in an administrative or call center support role.
- Strong verbal and written communication skills in English and Filipino.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace.
- Excellent organizational skills and the ability to manage multiple priorities effectively.
- Strong problem-solving mindset and a proactive approach to daily tasks.
- A high level of integrity and ability to handle confidential information appropriately.
- Must be willing to work on-site in Quezon City.