Deskripsi Pekerjaan
Are you a proactive individual looking to kickstart your career in administration? We are currently seeking a dedicated Admin Assistant to join our growing team in Quezon City. In this pivotal role, you will serve as the first point of contact for both internal and external stakeholders, ensuring seamless operations within our call center and support division. You will manage daily administrative tasks, handle customer inquiries with empathy, and assist in streamlining office processes. This is an excellent opportunity for someone who thrives in a fast-paced environment and wants to develop their skills in customer service and office management. We value professionalism, reliability, and a positive attitude.
Tanggung Jawab
- Provide exceptional customer support via phone and email, ensuring high satisfaction rates.
- Manage incoming calls, emails, and inquiries in a timely and professional manner.
- Assist in scheduling appointments and managing calendars for management and team members.
- Maintain and update customer databases and internal records accurately.
- Prepare reports, presentations, and correspondence for management review.
- Coordinate with different departments to resolve issues and streamline workflows.
- Perform general administrative duties including filing, data entry, and supply management.
Kualifikasi
- High school diploma or Bachelor’s degree in any field.
- At least 1-2 years of experience in a call center or administrative support role is an advantage.
- Strong verbal and written communication skills in English.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Excellent interpersonal and customer service skills with a focus on problem-solving.
- Ability to multitask and prioritize tasks effectively in a busy environment.
- Must be willing to work on a full-time schedule.