Deskripsi Pekerjaan
Are you a detail-oriented professional looking to kickstart your career with a global logistics leader? LX Pantos is currently seeking a highly motivated Admin cum Customer Service Executive to join our dynamic team in Shah Alam. In this pivotal role, you will be the bridge between our internal operations and our valued clients, ensuring seamless administrative support and high-quality service delivery.
The ideal candidate is a problem-solver who thrives in a fast-paced environment and possesses exceptional communication skills. You will manage daily office workflows, handle client inquiries, and maintain precise documentation to support our supply chain excellence. If you are passionate about organizational efficiency and providing superior customer experiences, we invite you to grow your career with us.
Tanggung Jawab
- Manage daily administrative tasks, including documentation, filing, and office supply inventory.
- Serve as the primary point of contact for customer inquiries via phone, email, and live chat.
- Prepare and process shipping documents, invoices, and delivery reports accurately.
- Coordinate with internal departments to resolve client issues and expedite service requests.
- Maintain an organized database of customer profiles and correspondence records.
- Support the operations team in tracking shipments and providing timely updates to stakeholders.
- Perform data entry tasks with a high level of accuracy and attention to detail.
Kualifikasi
- Bachelor’s degree in Business Administration, Logistics, or a related field; or equivalent relevant work experience.
- Strong organizational skills with the ability to manage multiple priorities effectively.
- Excellent verbal and written communication skills in both English and Bahasa Malaysia.
- Proficiency in Microsoft Office Suite, particularly Excel and Word.
- Proven ability to maintain professionalism under pressure and handle customer complaints with empathy.
- Self-motivated with a strong work ethic and the ability to work independently.
- Previous experience in an administrative or customer service role is highly advantageous.