Deskripsi Pekerjaan
Join our dynamic team as an Admin cum Customer Service Executive in the vibrant business hub of Petaling Jaya! This hybrid role is perfect for detail-oriented professionals who thrive in fast-paced environments. You'll be the backbone of our daily operations, ensuring seamless administrative workflows while delivering exceptional customer experiences. From managing critical documentation to resolving customer inquiries with finesse, you'll directly impact our service excellence. This position offers growth opportunities in administration and client relations within a supportive workplace culture.
Our ideal candidate brings a blend of organizational prowess and interpersonal skills to coordinate after-sales processes efficiently. You'll maintain accurate records, prepare essential reports, and collaborate cross-functionally to uphold our service standards. If you're passionate about streamlining operations while building lasting customer relationships, this role is your gateway to professional development in a thriving Malaysian business environment.
Tanggung Jawab
- Manage daily administrative tasks including data entry, filing, and document processing
- Handle customer inquiries via phone, email, and in-person with professionalism and empathy
- Coordinate after-sales support and resolve customer issues promptly
- Prepare and maintain accurate reports, records, and databases
- Assist with office operations and collaborate with department teams
- Process transactions and manage correspondence with stakeholders
- Support administrative projects and process improvements
Kualifikasi
- Minimum SPM or equivalent qualification; Diploma in Business Administration preferred
- 1-2 years of experience in administration or customer service roles
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Excellent communication skills in English and Bahasa Malaysia
- Strong organizational and time-management abilities
- Customer-focused mindset with problem-solving aptitude
- Ability to multitask and prioritize in fast-paced environments