Deskripsi Pekerjaan
Join our team at PT BALARAMA PRAJAKARSARASA INDONESIA as an Admin Customer Relationship Management Specialist! We are seeking a dedicated professional to manage and enhance our customer relationships in our Sales & Marketing division. This is an excellent opportunity for recent graduates who are passionate about building meaningful connections with customers and ensuring their satisfaction.
In this role, you will be responsible for maintaining and improving our customer database, handling customer inquiries, and coordinating with various departments to ensure a seamless customer experience. You will play a crucial role in our business operations by serving as the bridge between our customers and the company.
We offer a dynamic work environment where you can grow your skills and build a successful career in customer relationship management. If you are a detail-oriented individual with excellent communication skills and a passion for customer service, we encourage you to apply!
Tanggung Jawab
- Manage and maintain customer relationship databases with accurate and up-to-date information
- Handle customer inquiries, complaints, and feedback in a timely and professional manner
- Coordinate with sales and marketing teams to ensure consistent customer communication
- Analyze customer data to identify trends and opportunities for improving customer satisfaction
- Develop and implement strategies to enhance customer retention and loyalty
- Prepare regular reports on customer relationship metrics and performance
- Collaborate with other departments to resolve customer issues and improve service quality
Kualifikasi
- Minimum Bachelor's degree (S1) in any field, with preference for Business, Marketing, or Communications
- Strong written and verbal communication skills in both Indonesian and English
- Proficient in using CRM software and Microsoft Office applications
- Excellent organizational skills with attention to detail
- Ability to multitask and manage multiple priorities effectively
- Customer-oriented mindset with problem-solving abilities
- Previous experience in customer service or administration is a plus