Deskripsi Pekerjaan
Are you passionate about the green energy transition and ready to help Indonesia power up? Indonesia EVP Charger is at the forefront of the electric vehicle revolution, and we are looking for a highly organized and customer-centric Admin & Customer Service Specialist to join our growing team in Jakarta.
In this role, you will be the bridge between our cutting-edge home charging technology and our valued customers. You will play a pivotal role in ensuring that the customer journey—from inquiry to installation and ongoing support—is seamless and professional. If you are a problem solver with excellent communication skills and a passion for sustainable technology, we want to meet you.
Tanggung Jawab
- Handle inbound customer inquiries via phone, email, and chat regarding EV home charger specifications and installation processes.
- Manage administrative documentation for new service requests and installation appointments.
- Coordinate with the technical field team to schedule site assessments and charger installations.
- Maintain an accurate CRM database of customer interactions and service history.
- Process billing, invoices, and service contracts in accordance with company policies.
- Troubleshoot basic technical queries and escalate complex issues to the engineering department.
- Prepare regular operational reports on customer satisfaction and service efficiency.
Kualifikasi
- Minimum Diploma (D3) degree in Business Administration, Communications, or a related field.
- Proven experience (1-3 years) in customer service or administrative operations, preferably in the automotive or technology sector.
- Strong proficiency in Microsoft Office Suite (Excel, Word) and Google Workspace.
- Excellent verbal and written communication skills in both Indonesian and English.
- Strong problem-solving abilities and a calm demeanor under pressure.
- A genuine interest in Electric Vehicles (EV) and sustainable energy solutions.
- Ability to work independently while contributing effectively to team goals.