Deskripsi Pekerjaan
Join KW Keat Wei Motor as an Admin in Kuala Nerang and become the backbone of our daily operations. This pivotal role demands a proactive leader to oversee branch efficiency, staff coordination, and exceptional customer service delivery. You'll ensure strict adherence to Standard Operating Procedures (SOPs) while driving branch performance to exceed company KPI targets. In this dynamic position, you'll manage inventory, prepare operational reports, and maintain seamless workflow across all departments. Our ideal candidate thrives in fast-paced environments and demonstrates strong problem-solving abilities. KW Keat Wei Motor offers competitive remuneration and opportunities for professional growth within our established automotive network. If you're detail-oriented with a passion for operational excellence, we encourage you to apply and contribute to our branch's continued success.
Tanggung Jawab
- Manage daily branch operations including workflow optimization and resource allocation
- Lead and supervise staff scheduling, training, performance evaluation, and conflict resolution
- Ensure exceptional customer service by addressing inquiries, resolving complaints, and maintaining client satisfaction
- Enforce strict compliance with company SOPs and regulatory requirements
- Monitor and report on branch performance metrics to achieve KPI and sales targets
- Oversee inventory management, stock control, and procurement processes
- Prepare daily/weekly operational reports and performance analysis for management review
- Coordinate interdepartmental communication to ensure operational harmony
Kualifikasi
- Certificate/Diploma in Business Administration, Management, or related field
- Minimum 1-2 years of experience in administrative or branch management roles
- Strong leadership and team management capabilities
- Excellent communication and interpersonal skills in Bahasa Malaysia and English
- Proficient in Microsoft Office Suite and administrative software
- Detail-oriented with strong problem-solving and decision-making abilities
- Knowledge of inventory management and SOP implementation
- Ability to work independently and prioritize tasks in a fast-paced environment