Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for e-commerce? Ocean Space is looking for a highly motivated and organized Admin Marketplace to join our growing team in Jakarta Utara. In this role, you will be the backbone of our online operations, ensuring that our products reach customers efficiently and our digital storefronts remain top-tier.
As an Admin Marketplace, you will manage daily operations across various e-commerce platforms, coordinate stock inventory, and ensure excellent customer service interactions. This is a fast-paced environment where your ability to multitask and maintain accuracy will directly impact our brand's reputation and sales performance. If you are tech-savvy, proactive, and ready to take your career to the next level within a dynamic company, we want to hear from you.
Tanggung Jawab
- Manage daily product uploads, inventory updates, and price adjustments on platforms like Shopee, Tokopedia, and Lazada.
- Monitor and process incoming customer orders to ensure timely packing and shipment.
- Respond to customer inquiries and chat messages professionally and promptly to maintain high store ratings.
- Coordinate with the warehouse team to ensure stock levels on marketplaces match physical inventory.
- Handle customer complaints and provide solutions, including processing returns and refunds.
- Track and analyze daily, weekly, and monthly sales performance reports.
- Assist in the execution of marketing campaigns, vouchers, and promotional events on marketplaces.
Kualifikasi
- Minimum High School diploma (SMA/SMK) or equivalent.
- Previous experience as an E-commerce Admin or Marketplace Operator is highly preferred.
- Proficiency in using Seller Centers (Shopee, Tokopedia, TikTok Shop, etc.).
- Strong computer literacy, especially in Microsoft Office (Excel) and Google Suite.
- Excellent communication skills with a customer-centric mindset.
- Able to work under pressure, meet tight deadlines, and solve problems independently.
- Strong analytical skills and extreme attention to detail.
- Willing to be placed in Jakarta Utara.