Deskripsi Pekerjaan
Are you an organized individual with a passion for e-commerce? Rilley ID is seeking a dedicated TikTok Marketplace Admin to oversee our online operations. In this dynamic role, you will serve as the primary point of contact for customer interactions and the operational engine behind our TikTok Shop success. We need someone who thrives in a fast-paced environment, possesses strong problem-solving abilities, and can manage data with precision.
Your daily tasks will involve managing product listings, processing orders efficiently, and ensuring our inventory is always up-to-date. You will also handle customer inquiries via chat and email, resolving issues to ensure a seamless shopping experience. By maintaining accurate records and optimizing store performance, you will play a crucial role in driving sales and enhancing customer satisfaction. If you are looking for a challenging opportunity to grow your career in digital marketing and operations, we want to hear from you.
Tanggung Jawab
- Manage and process daily orders on the TikTok Shop platform efficiently.
- Monitor inventory levels closely and coordinate stock updates to prevent overselling.
- Handle customer inquiries via chat and email with a focus on high-quality service.
- Perform accurate data entry and maintain detailed records in Excel or Google Sheets.
- Optimize product listings, descriptions, and images to boost visibility and sales.
- Resolve customer complaints and technical issues professionally and promptly.
- Collaborate with the marketing team to support promotional campaigns and store events.
Kualifikasi
- Experience in administrative roles within the e-commerce or marketplace sector is preferred.
- Proficiency in Microsoft Excel or Google Sheets is mandatory.
- Strong problem-solving skills and a keen eye for detail are essential.
- Excellent communication skills and a customer-first attitude.
- Ability to work independently and meet daily performance targets.
- Familiarity with TikTok Shop or other social commerce platforms is a plus.