Deskripsi Pekerjaan
Join our dynamic team as an Admin Online Marketplace and become the backbone of our customer operations. In this vital role, you'll ensure seamless transactions and exceptional customer experiences by managing daily communication, order confirmations, and product inquiries. Your expertise will directly impact customer satisfaction and operational efficiency in our fast-paced evironment.
This position offers an opportunity to develop administrative skills while contributing to a growing digital marketplace. You'll handle diverse customer interactions across multiple channels, resolve inquiries promptly, and maintain accurate documentation of all communications. The ideal candidate thrives in detail-oriented tasks and is passionate about delivering outstanding service.
We provide comprehensive training and a supportive team environment to help you succeed. If you're a proactive communicator with strong organizational skills and an interest in e-commerce operations, this role offers excellent growth potential within our expanding business.
Tanggung Jawab
- Respond to customer inquiries via chat, email, and phone with professionalism and accuracy
- Verify and process customer orders to ensure timely fulfillment
- Provide detailed product information to assist customer decision-making
- Manage customer communication history and maintain accurate records
- Collaborate with sales and logistics teams to resolve order issues
- Monitor marketplace activities for service improvement opportunities
- Assist in developing customer service protocols and best practices
Kualifikasi
- High school diploma or equivalent; bachelor's degree preferred
- Minimum 1 year experience in customer service or administration
- Proficiency in written and verbal Indonesian and English
- Strong organizational skills with attention to detail
- Ability to work independently and collaboratively in a team
- Basic knowledge of e-commerce platforms and CRM systems
- Customer-focused mindset with problem-solving abilities