Deskripsi Pekerjaan
Join Pro JerseyMX as an Admin Sales Officer (Customer Service Online) and become a key driver of our digital sales success. In this dynamic role, you'll be the frontline ambassador connecting customers with our premium jersey products through online channels. You'll craft compelling product offers, provide instant support via live chat, and ensure exceptional customer experiences that boost conversions and loyalty. This position combines sales acumen with relationship-building in a fast-paced digital environment, making it ideal for tech-savvy communicators passionate about e-commerce excellence.
As part of our customer service team, you'll monitor multiple communication channels, resolve inquiries efficiently, and proactively identify upselling opportunities. Your expertise will directly contribute to revenue growth while maintaining Pro JerseyMX's reputation for responsive, personalized service. This is your chance to develop versatile skills in online sales, CRM management, and digital customer engagement within Indonesia's growing sportswear market.
Tanggung Jawab
- Execute online sales strategies by promoting Pro JerseyMX products through digital platforms
- Respond to customer inquiries via live chat with prompt, accurate information
- Create and deliver personalized product offers to maximize conversion rates
- Monitor customer satisfaction metrics and implement improvement initiatives
- Collaborate with sales team to align online customer service with brand goals
- Document customer interactions and sales data for performance analysis
- Identify cross-selling opportunities based on customer purchase history
Kualifikasi
- High school diploma or equivalent (college degree preferred)
- 1+ years experience in customer service or online sales role
- Proficiency in digital communication tools (chat platforms, CRM systems)
- Strong persuasive communication skills in Bahasa Indonesia
- Basic e-commerce platform knowledge (marketplaces, social media)
- Ability to multitask in fast-paced digital environment
- Results-driven mindset with sales target awareness
- Excellent problem-solving and conflict resolution abilities