Deskripsi Pekerjaan
Join our dynamic team at GSI CCTV as an Admin Service Center professional and become the backbone of our customer support operations. In this pivotal role, you'll ensure seamless service delivery while maintaining operational excellence at our Semarang facility. You'll handle critical administrative tasks, manage customer interactions, and coordinate between technical teams to resolve issues efficiently. This position offers a unique opportunity to develop your administrative skills in a fast-paced environment while contributing to our mission of delivering exceptional CCTV solutions. We provide competitive compensation and a supportive workplace culture that values initiative and continuous improvement. If you're detail-oriented with strong communication abilities, this role will allow you to make a tangible impact on our customer satisfaction metrics.
Tanggung Jawab
- Manage daily administrative operations at the service center
- Handle customer inquiries, complaints, and service requests
- Maintain accurate records of service transactions and inventory
- Coordinate with technical teams for service scheduling
- Process service orders and documentation
- Monitor service center performance metrics
- Train new staff on administrative procedures
Kualifikasi
- High school diploma or equivalent; bachelor's degree preferred
- 1+ years of administrative or customer service experience
- Proficient in Microsoft Office Suite
- Excellent communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Basic knowledge of CCTV systems is advantageous