Deskripsi Pekerjaan
Join Goride International Inc as an Admin Staff specializing in Chat Support and contribute to our dynamic team in Quezon City. This full-time role offers a competitive monthly salary of ₱18,000–₱20,000 and is perfect for detail-oriented professionals with excellent communication skills. As a key member of our administration team, you'll handle real-time customer inquiries via chat platforms, resolve issues efficiently, and maintain accurate documentation. You'll collaborate with cross-functional teams to ensure seamless operations and enhance customer satisfaction through professional and timely responses. This position provides an excellent opportunity to develop your administrative and customer service expertise in a fast-paced environment. If you're a proactive individual with strong problem-solving abilities and a passion for delivering exceptional support, we encourage you to apply and grow with us.
Tanggung Jawab
- Manage and respond to customer inquiries via live chat platforms
- Resolve customer issues promptly and professionally
- Maintain accurate records of interactions and transactions
- Collaborate with teams to address complex customer needs
- Follow established protocols for escalation and resolution
- Monitor chat channels for urgent requests and prioritize responses
- Contribute to process improvements for customer support efficiency
Kualifikasi
- High school diploma or equivalent; college education preferred
- 1+ years of experience in customer service or chat support
- Excellent written and verbal communication skills in English
- Strong problem-solving and multitasking abilities
- Proficiency with chat software and basic office tools
- Ability to work independently with minimal supervision
- Positive attitude and customer-centric approach
- Willingness to work flexible hours if required