Deskripsi Pekerjaan
About Carespeaks Therapy Center:
Located in the vibrant district of Binondo, Metro Manila, Carespeaks Therapy Center is a premier provider of compassionate therapeutic services. We are dedicated to fostering a supportive and growth-driven environment for both our clients and our team members. Our clinic thrives on collaboration, professionalism, and a deep commitment to enhancing the well-being of the communities we serve.
The Opportunity:
We are currently seeking a talented and highly organized Administrative Assistant - Operations Support to join our growing family. This role is crucial to the seamless operation of our center. You will be the welcoming face of our clinic, providing exceptional front desk services while delivering vital scheduling and administrative support to our Clinic Manager. Your contributions will directly empower our therapists to focus on what they do best—providing outstanding patient care.
Why Join Us?
- Growth-Driven Culture: We invest in our people. You'll have opportunities for professional development and career advancement within a supportive team.
- Meaningful Work: Be part of a mission-driven organization where your work directly impacts the health and happiness of others.
- Supportive Environment: Join a collaborative team that values your contributions and fosters a positive work-life balance.
Your Impact:
As the backbone of our daily operations, you will ensure that our clinic runs smoothly and efficiently. From managing a busy front desk and coordinating complex therapist schedules to handling patient inquiries and maintaining accurate records, your meticulous attention to detail and warm demeanor will set the standard for excellence at Carespeaks.
If you are a proactive problem-solver with a passion for organization and a heart for service, we invite you to apply. This is more than just an administrative job; it's a chance to build a rewarding career in a field that truly makes a difference. Join Carespeaks Therapy Center and help us continue to provide exceptional care to our community.
Tanggung Jawab
- Act as the primary point of contact at the front desk, warmly greeting clients, visitors, and therapists, and directing inquiries appropriately.
- Manage comprehensive scheduling for multiple therapists, coordinating patient appointments, rescheduling, and cancellations to optimize clinic flow.
- Provide high-level administrative support to the Clinic Manager, including preparing reports, managing correspondence, and organizing files.
- Maintain accurate and confidential electronic and physical patient records in compliance with healthcare privacy standards.
- Process patient intake forms, insurance verifications, and basic billing documentation under the guidance of senior staff.
- Handle incoming and outgoing communications via phone, email, and mail, ensuring timely and professional responses.
- Monitor office supplies inventory, place orders when necessary, and ensure the front desk and common areas are well-stocked and presentable.
- Collaborate with the clinical team to ensure a seamless patient experience from check-in to check-out.
Kualifikasi
- Bachelor's degree in Business Administration, Healthcare Management, or a related field is strongly preferred.
- Minimum of 1-2 years of proven experience in an administrative support, front desk, or office coordinator role.
- Exceptional organizational skills with the ability to prioritize tasks and manage time effectively in a busy environment.
- Excellent verbal and written communication skills in both English and Filipino.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with scheduling software.
- Strong customer service orientation with a professional and empathetic demeanor.
- High level of attention to detail and accuracy in data entry and record keeping.
- Ability to maintain strict confidentiality and handle sensitive information with discretion.