Deskripsi Pekerjaan
Join Qassehku Bridal as an Administrative & Customer Services Specialist and become the heart of our boutique experience! We're seeking a detail-oriented professional to deliver exceptional customer service while managing critical backend operations. In this vital role, you'll be the first point of contact for brides-to-be, helping them navigate our exquisite collection of bridal gowns, accessories, and consultation services. Your administrative expertise will ensure seamless daily operations, from appointment scheduling to inventory management, creating a memorable journey for every client. If you thrive in a dynamic retail environment where precision meets passion, and you're committed to making life's most special moments unforgettable, we invite you to apply and grow with our dedicated team.
Tanggung Jawab
- Deliver exceptional customer service through in-person consultations, phone inquiries, and digital communications
- Manage appointment scheduling and client records using our CRM system
- Assist customers with product selection, sizing, and styling recommendations
- Process payments, manage cash registers, and maintain financial transaction records
- Coordinate inventory management including stock replenishment and display organization
- Collaborate with sales team to ensure consistent customer experience across touchpoints
- Handle administrative tasks including data entry, filing, and correspondence
- Support marketing initiatives through social media engagement and event coordination
Kualifikasi
- High school diploma or equivalent; certificate in business administration preferred
- Minimum 1 year experience in customer service or retail administration
- Proficiency in Microsoft Office Suite and basic POS systems
- Exceptional communication and interpersonal skills with a warm, approachable demeanor
- Strong organizational abilities with attention to detail and multitasking capability
- Ability to work flexible hours including weekends and peak bridal seasons
- Knowledge of bridal industry trends and terminology is advantageous
- Proven problem-solving skills with a customer-first mindset